FAQ
Questions about Scoop N Piles.
Short answers about our service, prices, weather and holidays, and the towns we cover. If yours isn't here, call or text 269-348-0200.
Starting out
Who we are and where we go.
Are you the same company as Pooper Troopers of West Michigan?
Yes. Pooper Troopers of West Michigan is now Scoop N Piles, with the same owners, Chuck and Sue Barnes, the same team and the same service. Call or text us at 269-348-0200.
Which areas do you serve?
We serve the Grand Rapids area (Grand Rapids, Wyoming, East Grand Rapids, Forest Hills, Cascade, Kentwood, Caledonia and Moline) and the Kalamazoo area (Kalamazoo, Portage, Plainwell, Alamo, Parchment, Galesburg, Augusta, Battle Creek, Richland, Schoolcraft and Vicksburg). Don't see your town? Give us a call.
Do I have to be home for you to scoop?
No, you do not have to be home for service. Please make sure any locked gates or doors are accessible in advance.
How often can you service my property?
Weekly, twice a week or three times a week, and we also offer one-time cleanups.
What if I have to reschedule?
Life happens, we understand. Contact us as soon as possible, and we'll make every effort to fit you into the upcoming schedule at a time that works for you.
How much does it cost?
Weekly service starts at $19 a scoop for one dog. Your exact price depends on how many dogs you have, how often we come and when the yard was last cleaned up. Get a quote, or call or text 269-348-0200.
Do I have to sign a contract?
No, you do not have to sign a contract. Services can be stopped and started at any time.
Where do you dispose of the waste?
We dispose of your pet's waste in one of our sealed bags in your trash can.
Can my dog be outside while you service my yard?
Yes, if the dogs are friendly! If your dog is aggressive or you are unsure, we ask that you have them properly secured inside. Our technicians will make sure all gates are secure upon leaving.
How do I know my yard has been serviced?
You'll get an email confirming your yard is done, with a picture of your gate closed for peace of mind.
Prices and billing
What it costs, and when you pay.
How do I pay?
Payment is made before service and can be done over the phone, by credit or debit card or check.
Am I still charged if service is skipped due to weather?
Yes. Your regular weekly rate still applies. When service resumes, all the waste that built up is removed at no additional charge.
Is there an extra fee for cleanup after missed services?
No. There is never an upcharge when service resumes after weather delays, however much waste has built up.
How is commercial work priced?
Every property is quoted on its own. Tell us about yours on our contact page, or call or text 269-348-0200.
Your yard
What we do on a visit.
Does my lawn need to be cut before service?
Your yard does not need to be mowed before service. However, yards that are not maintained (long grass, leaves, debris) may reduce the quality of your service.
Do you provide service in bad weather?
No. We do not scoop when weather makes it unsafe or ineffective, including snow, ice, heavy rain, hail, sleet, lightning, high winds or frozen ground. Light rain may not affect service.
Will I be notified if my service is skipped?
Yes. We'll let you know if a visit has to be skipped or delayed because of weather or safety conditions.
Do you provide service on holidays?
No. We don't scoop on Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or the Friday after Thanksgiving. Service resumes on the next scheduled service day.
Properties
Waste stations and common areas.
What commercial services do you offer?
We install pet waste stations and maintain them: inspection, refilling bags and sanitizer, emptying receptacles, and repair or replacement. We also clean up dog waste in shared outdoor spaces.
What kinds of properties do you serve?
Apartment complexes and multi-family housing, homeowners associations, hotels and resorts, campgrounds and RV parks, retirement communities, and public parks and shared outdoor spaces.
Ready when you are
Enjoy your yard again.
Get a quote in six quick questions, or call or text 269-348-0200.