Privacy Policy

Last Updated: 1/24/2026

Scoop N Piles (“Scoop N Piles,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, enroll in service, communicate with us, or otherwise interact with our business.

1. Information We Collect

Personal Information includes name, address, phone number, email address, billing details, pet-related service notes, referral codes, and communication preferences. Automatically collected data may include IP address, browser type, device data, pages visited, and cookies.

2. How We Use Your Information

To perform services, schedule visits, bill accounts, send reminders, provide promotions, improve operations, comply with law, and prevent fraud.

3. SMS and Email Communications: Michigan Disclosure

By providing your mobile number, you expressly consent to receive text messages from Scoop N Piles related to service notifications, appointment reminders, billing, and related promotional offers. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP or request help by replying HELP. Carrier liability is limited. These disclosures comply with Michigan consumer protection standards and federal TCPA requirements.

4. Sharing of Information

We do not sell personal information. We may share with processors, CRM platforms, marketing vendors, IT providers, advisors, and regulators when legally required.

5. Cookies and Analytics

We use cookies and pixels to analyze site use and advertising performance. Browser settings control cookies.

6. Data Security

Reasonable administrative and technical safeguards are used to protect data, but no system is fully secure.

7. Data Retention

Data is kept only as long as required to provide service and meet legal duties.

8. Michigan-Specific Privacy Notice

Michigan residents are protected by the Michigan Identity Theft Protection Act. If a breach occurs involving personal data, Scoop N Piles will provide notice as required by law.